Cynthia
We
were just passing our third jewelry shop at the seaport in Honduras, heading back to our ship, when I turned to Cynthia
and said, “Who buys jewelry at these stores.
They are so expensive.”
I don’t
think she heard me because she chirped up just as I was finishing my sentence.
“Oh, can we go in here? I want to look
at the tanzanite. Do you know
tanzanite? My late husband gave me a
wedding ring made out of tanzanite. It’s
very hard to find.” And off she strolled
right up to the counter that came up to her chest. Cynthia is 93 and the oldest passenger on our
voyage. Time may have shrunk her body
but not her spirit. Standing at 4 ½
feet, she commands the attention of the jewelry clerk.
“Do you have any
earrings with the French clip? I need
the French clip because I live alone.” She tells the clerk, oblivious to the
clerk’s greeting.
Several
pairs of earrings are brought out and she tried them on and a perfect pair is
found. A price is given and Cynthia said
it was too high. The quoted price was
about $800. “No, no. You have to come down. I don’t want to pay that much”, she says in a
voice that is almost childlike.
The
clerk looks at me. I shrug my
shoulders. She looks at Cynthia and
announces, “I’ll have to get my manager.”
And off she goes. Cynthia turns
to me and boldly tells me, “I only want to spend $500. They are going to have to come down in
price. Do you think that is a fair price?”
I
shrug my shoulders again. And now a little guilt seeps in me. Did the three beers we just drank have any
influence on this impulse to buy these beautiful earrings? Had the alcohol bitten her emotions for her
deceased husband? Should I stop her and
insist she discuss this with her daughter?
What is my responsibility, if any, to intervene on her behalf? And how do I make sure they do not take
advantage of this old woman.
Ellen,
the manager, comes back and offers the earrings for $725 and states firmly that
this is her best offer.
“No,
no, no.” Cynthia tells her. “That’s too
high. I can’t pay that. You have to come
down.”
“Cynthia”,
the woman says, “this is real gold and these diamonds are expensive. I cannot come down any more.”
But
Cynthia does not budge. Then the woman offers
to show her some earrings in silver. This
pair has three gems on each earring and they are surrounded by small
diamonds. And they are the only pair
with the French clip. So Cynthia is encouraged to try them on and she agrees
and the clerk helps her and they look beautiful on her. And the sales clerk suggests that Cynthia see
if she can put them on herself. And the
three of us surround her and coach her as she attempts this feat on her
own. We are now like parents watching
their child take off on his bicycle for the first time. We lean ever so slightly towards her with our
hands slightly extended forward, ready to catch the earring should it drop from
her trembling, feeble hands. She tries
and struggles and we fight the urge to intervene.
“I
don’t want to get them if I have to ask Louise to put them in for me. I want to put them in myself,” she tells us.
And
she keeps trying. And then the manager and the clerk look to me for direction,
for the cue that she has tried enough but now it’s time to surrender.
And
then she asks, “Do I almost have it.”
“Keep
going Cynthia”, they coach her in tones of encouragement. “You’re almost
there.” And the clerk mimes the clipping motion needed to secure the post.
“There,
I think I have it. Do I have it?” And she does and we all sigh with relief. And
the earrings dangle and glisten from her ears.
“Well,
I really want them. But I can’t pay that much.”
She says now in a voice that now sounds a bit helpless.
“Cynthia”,
says Ellen who towers over her. “You drive a hard bargain but I cannot go down
too much. This pair does not have the
gold but there are six gems. I can give
them to you for $725. But that is the
lowest I can go.”
“Well,
alright. If that is the best you can
do.” And Cynthia speaks in a tone that I
interrupt as resignation. If that is the
best that can be done, then she will have to buy them at that price. But I quickly realize that I am wrong. She is not resigned to anything but her
bottom price.
“Sorry”,
says Ellen, “I cannot go any lower.”
Cynthia
just looks up at her, her safari hat, blocking most of her facial
expression. “If that’s the best you can
do, so be it. But I can’t afford to pay
all that”.
This
statement causes Ellen to flinch. “OK. $650, but Cynthia that is it. I cannot go any lower.”
Cynthia
still isn’t satisfied and I walk away for a moment. I can’t stand the tension. Again I can’t tell if she is playing her old
lady trump card or if she can’t hear what Ellen is saying to her or if she now
has herself so worked up over the emotional attachment that’s she has become
irrational. And what and when is it my
responsibility to intervene.
But
when I step back in to the conversation, I hear Ellen saying “$550” and Cynthia
saying “but I can only pay $500”. And
then Ellen says “let’s split the difference, $525.” And Cynthia announces, “deal. I’ll take them.” And then she turns to me and winks with great
pride in a job well done. And we all
laugh. We laugh at Cynthia’s tenacity.
We laugh at Ellen for flinching.
And we laugh at Cynthia’s sense of victory.
And
now it is time to pay and Cynthia can’t find her credit card. She thinks she left it on the ship and we are
at a tender port which means we have to catch a boat to our ship and then catch
that boat back to the port. So off we go to get the money.
On
our trip back to port, Cynthia announces that she is going to see if she can
pick up a pendant as well and she is hoping to get this included in the deal
she just scored. This is too much for me
to bear to hear.
We
return to the shop and they treat her graciously and admirably. At Cynthia’s request, pendants are now brought
out and the clerk and she exchange comments.
I walk over to Ellen. I am still
amazed that this professional got so beaten by this small, 93 year old woman.
“She’s
something else, isn’t she”, I proclaim.
“Yes,
yes. Usually, I do not let grandmother intimidate
me. But Cynthia, she is good”, Ellen
admits.
Our conversation is cut short
because Ellen has been summoned. Cynthia
would now like to negotiate the price of the pendant. The price starts at $325.
“No,
I only want to pay $150”, Cynthia announces very matter of factly and
confidently. Well, the game of chicken
starts again and in the end, Cynthia accepts an offer of $175. And again, she is very proud of herself. And again, Ellen is surprised at how quickly
she surrendered. And at my insistence,
the clerk, Cynthia, and Ellen posed for a photo. And Cynthia takes her bag of jewelry and walks
out of that store with the presence of someone who stands six feet tall.
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